Call for alter

The National Helmsmanship and Space Administration (NASA) is responsible for civilian space programs and aeronautics and infinite research. NASA's vision is to discover and expand knowledge for the do good of humanity. Following the successful launch of a Mars rover and safely bringing home astronauts from low-Globe orbit aboard a new commercial spacecraft, NASA has been focused on its Artemis program—to send the first woman and next man to the Moon by 2024, plant sustainable exploration of the Moon, and to utilize what is learned on and effectually the Moon to send astronauts to Mars. The agency plans to enable NASA to safely render over 60,000 contractor employees and almost xx thousand ceremonious service employees by tracking via a modern unified application.

In response to COVID-19, NASA appear mandatory telework for all personnel except for employees required for mission-essential work, and developed policies pertaining to the CDC, federal, state, and local guidance to monitor its workforce. While personnel were taking extra precautions, agency leadership connected to develop and implement policies and procedures to heighten safety in the workplace. As employees began to return to the space centers for work, the space center developed and implemented policies and procedures for workforce contact tracing manually via paper and spreadsheets depending on eye. However, with these processes, bureau leaders observed a lack of consistency and scalability, posing potential risks for employees. They investigated options for a digital contact tracing solution with a robust framework for all centers to adopt and pursued an Accenture solution powered past Salesforce that could exist built and deployed quickly.

When tech meets human ingenuity

Accenture had previously enabled State and Local governments to react fast and finer to COVID-xix by rolling out Salesforce Contact Tracing applications. Accenture'due south Salesforce, telephony and analytics expertise led to technical solution launch for a Usa land within just nine days, followed past a ramp up of 200 volunteer contact tracers inside the first three weeks, and another 1,000 tracers the following week. With this success, the NASA solution leveraged a pre-packaged asset to accelerate commitment of a unified solution.

Contact Tracing Capabilities

Accenture's contact tracing solution enables information collection with guided scripts and customized workflows and rules by locality to provide the following capabilities for NASA:

  • Contact COVID-xix confirmed/suspected positive cases and identify the individuals they take been in close contact with.
  • Contact, inform, and guide all exposed contacts who are at risk or suspected positive.
  • Trigger pre-built case direction flows and investigative processes to drive speed to activeness for contact tracers and minimize outbreak.
  • Surface data insights to track compliance and drive proactive engagement.
  • Surface infection data anonymously to the NASA Executive Decision Lens for meridian level agency visibility and control.
  • Interface with meeting planner for active discussions around people who may have attended similar meetings while a person is on site
  • Automatically send privacy and compliance emails after contact tracing discussions.

NASA contact tracing plays a vital role in helping to command the spread of COVID-nineteen

The solution integrates activities between the NASA main medical office, clinical doctors, the CIO, and Security teams into 1 digital platform, complying with all labor relation and privacy laws to protect HIPAA, PII, and employee rights. Accenture developed a solution tailored to NASA Medical Staff'south unique needs and worked alongside all fourteen NASA clinic locations to ensure a successful go-alive.

Valuable difference

With Accenture's speedy and scalable solution, NASA is using the Salesforce platform to bring employees back to the workplace safely while progressing on its mission. Accenture provided NASA visibility throughout the blueprint and build process, proactively adjusting the awarding to meet users' needs. The outcomes delivered from this endeavour include:

  • Starting and finishing technical deployment within just 4 weeks
  • Deploying solution to eighty medical contact tracers for a population of over sixty,000 contractor employees and almost 20 thousand civil service employees
  • Scaling the solution to include email integrations
  • Offering outbound anonymized executive level Tableau reporting
  • Developing capabilities for future integration with Office365 for meeting, people, and location data
  • Linking to security operation systems like Splunk and NuVision

NASA can safely and securely limit the spread of disease with this solution and go on to expand it to integrate with admission management and HR systems as well equally smart devices for enhanced intelligent contact tracing.

The NASA Contact Tracking and Tracing application is available for download by advisable federal agencies through GSA.

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